Privacy Policy

Last updated: 20 April 2026

This Privacy Policy explains how BioNova Health Labs SRL ("BioNova", "we", "us", or "our") collects, uses, discloses, and protects your personal data when you visit or make a purchase on hemoril.net (the "Website") or otherwise interact with us. We are committed to handling your data in a lawful, fair, and transparent way.

1. Data Controller

The data controller responsible for your personal data is:

BioNova Health Labs SRL
Website: https://hemoril.net
Email: support@hemoril.net

2. Data We Collect

2.1 Data you provide directly

We may collect the following types of personal data that you provide to us, for example when you place an order, create an account, or contact us:

Contact details: name, shipping and billing address, email address, phone number.
Account information: username, password, and preferences if you create an account.
Order details: products ordered (such as Hemoril), order date, order value, payment method (limited data, as explained below).
Communications: messages you send us by email, through contact forms, or via customer support.

2.2 Data collected automatically

When you use our Website, we automatically collect certain information about your device and interaction with our pages, such as:

Technical data: IP address, browser type and version, operating system, device identifiers, language settings.
Usage data: pages visited, links clicked, time and date of visits, referring/exit pages, and other analytical data.
Cookies and similar technologies: small files placed on your device that help us remember your preferences and analyze how you use the Website. For more details, see the "Cookies" section below.

2.3 Payment information

Payments on hemoril.net may be processed by third-party payment providers. We do not store or have access to your full payment card details. We may receive limited information from the payment provider such as the last digits of the card, transaction status, and confirmation of payment.

3. How We Use Your Data

We use your personal data only for specific, lawful purposes and when we have a valid legal basis. These purposes include:

Processing orders: to receive, confirm, and deliver your orders, and to manage payments, invoices, and receipts.
Customer support: to respond to your questions, requests, or complaints and to assist you with the use of Hemoril or our Website.
Account management: to register and manage your user account, if you choose to create one.
Improving our services: to analyze how visitors use our Website, improve navigation, and optimize our product offering.
Marketing (where permitted): to send you newsletters or promotional messages about Hemoril and related products, only when you have given your consent or when local law allows it. You can opt out at any time.
Legal obligations: to comply with applicable laws, tax or accounting requirements, and to respond to lawful requests from authorities.
Fraud prevention and security: to protect our Website, our business, and our users from fraud, unauthorized access, and other unlawful activities.

4. Legal Bases for Processing (where applicable)

Depending on your location, we may rely on one or more of the following legal bases:

Contract: processing is necessary to perform a contract with you (for example, to fulfill your order).
Consent: you have given clear consent for a specific purpose (for example, to receive marketing emails). You can withdraw your consent at any time.
Legitimate interests: processing is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms (for example, to improve our Website or prevent fraud).
Legal obligation: processing is required to comply with a legal obligation (for example, record-keeping for tax purposes).

5. How We Share Your Data

We do not sell your personal data. We may share your data only with trusted parties and only when necessary:

Service providers: companies that help us operate our business, such as payment processors, courier and logistics services, IT and hosting providers, email and marketing platforms, and analytics services.
Professional advisers: lawyers, accountants, or auditors, when necessary for legal and compliance reasons.
Authorities: regulatory or law enforcement authorities, if required by law or when necessary to protect our rights, property, or safety.
Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to confidentiality protections.

6. International Data Transfers

Some of our service providers may be located outside your country or outside the European Economic Area (EEA). When we transfer personal data internationally, we take appropriate safeguards to ensure that your data is protected in accordance with applicable data protection laws, for example by using standard contractual clauses approved by the European Commission or by relying on other recognized transfer mechanisms.

7. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

Order and invoicing data is typically kept for the period required by tax and accounting laws.
Account and profile data is kept as long as your account is active, unless you request deletion.
Marketing data is kept until you unsubscribe or withdraw your consent, or until we determine that it is no longer up to date.

When we no longer need your data, we will delete or anonymize it in a secure manner.

8. Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to provide core functionality, remember your preferences, and analyze how visitors use hemoril.net.

8.1 Types of cookies we use

Essential cookies: necessary for the proper functioning of the Website, such as enabling the shopping cart and checkout.
Preference cookies: remember your language and other settings to improve your experience.
Analytics cookies: help us understand how visitors interact with our Website (for example, pages visited, time spent), so we can improve our content and usability.
Marketing cookies: used occasionally to deliver more relevant advertising messages, where permitted.

8.2 Managing cookies

You can manage or disable cookies through your browser settings. However, if you block certain cookies, some features of the Website may not function properly. For more details, please consult your browser's help section.

9. Your Rights

Depending on your country and applicable law, you may have some or all of the following rights in relation to your personal data:

Access: to obtain confirmation whether we process your data and to request a copy of the data we hold about you.
Rectification: to request correction of inaccurate or incomplete data.
Erasure: to ask us to delete your data in certain circumstances (also known as the "right to be forgotten").
Restriction: to request that we limit the processing of your data in specific cases.
Data portability: to receive your data in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.
Objection: to object to processing based on our legitimate interests or to direct marketing.
Withdraw consent: where processing is based on consent, you can withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

To exercise your rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding to your request.

10. Data Security

We take appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include encryption, access controls, secure servers, and regular monitoring of our systems.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

11. Children’s Privacy

Our Website and products are intended for adults. We do not knowingly collect personal data from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so we can delete that information as soon as possible.

12. Third-Party Websites

Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external websites you visit.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us at:

BioNova Health Labs SRL
Website: https://hemoril.net
Email: support@hemoril.net